A sweeping computer glitch that halted domestic departures early Wednesday left airline passengers confused, frustrated and stranded at airports across the country. The Notice to Air Missions (NOTAM) system, which pilots rely on for the latest information on airport and airspace closures and safety, had “failed,” the Federal Aviation Administration …
Read More »Southwest reports progress on refunds after holiday chaos but sees new delays
Southwest Airlines, which canceled thousands of flights last week and infuriated passengers, said Tuesday it was making “solid progress” on processing refunds even as another problem caused more travel woes. Multiple people tweeted Tuesday that crews told them planes couldn’t take off because the weather system was down or they …
Read More »Stranded and frustrated customers scramble to find flights and alternative travel
Most Southwest Airlines flights aren’t going anywhere, but frustration levels for scores of travelers across the country are soaring. They’ve slept at airports, spent hours on the phone trying to get a customer service agent, scrambled to find alternative flights and shelled out money for alternative transportation to their destinations …
Read More »Flight canceled? Here are some expert tips.
Thousands of travelers were stranded at airports or stuck on hold trying to rebook flights this week as a massive storm snarled travel in the U.S. and Canada. More than 2,800 more flights had already been canceled in the U.S. as of 7 a.m. Tuesday, according to the flight tracking service FlightAware, …
Read More »Severe weather cancels flights at Iceland’s Keflavík Airport, leaving Americans among those stranded
A romantic getaway to a winter wonderland instead became three days of delays and disruptions for Missouri couple Becky and Robert Carson who, along with dozens of others, have been stuck at an airport in Iceland with little food or communication and forced to sleep on cold floors. Heavy snow …
Read More »Holiday travel is back, but maybe not with great customer service
A frigid arctic blast threatens to derail holiday travel this week. But even those who reach their destinations on time may have reason to grumble: Some will have to make their own hotel beds, wipe their own in-flight tray tables and wait in lines at airport lounges — or pay …
Read More »Thousands of workers at 15 U.S. airports plan rallies and strikes in support of better working conditions
Airport workers across the country are rallying and walking off the job Thursday to draw attention to their current working conditions and legislation that could improve them. Workers at 15 U.S. airports, including ones in Dallas, Los Angeles, Miami, New York City and Phoenix, plan to participate in on-site rallies. …
Read More »Dog accidentally sent through Wisconsin airport’s X-ray machine
A small dog was accidentally sent through the X-ray screening at Dane County Regional Airport in Wisconsin, the Transportation Security Administration said, reminding travelers to check their carry-on bags for pets. “When traveling with any animal, notify your airline & know their rules,” the agency’s Great Lakes division tweeted Tuesday. …
Read More »Best travel deals to shop in March, according to deals experts
Anyone who says that nothing exciting happens in February or March has probably never scored a sweet off-season travel deal. As it turns out, those gloomy, stir-crazy months when you’re most in need of a holiday can be a great time to find deep discounts on flights and hotels. “Winter …
Read More »United Airlines orders 15 supersonic jets to cut travel time in half — some day
United Airlines announced Thursday that it has ordered 15 supersonic planes from startup Boom Supersonic — saying it hopes to zip travelers around the globe in half the time, for the price of a current first-class ticket. That’s Newark, New Jersey, to London in 3½ hours and San Francisco to …
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