M&S launches drive to fill 10,000 customer assistant roles this Christmas | Personal Finance | Finance

Marks & Spencer has announced it will be recruiting 10,000 new customer assistants to support in stores over the festive period this year.

According to the retail giant, the number of vacancies has increased by more than 40 percent compared to last year and reflects the additional investment M&S is making in colleague hours to support customers on the shop floor.

Christmas colleagues also play an integral role in delivering M&S’ Christmas Food to Order service.

The new colleagues can join M&S from November 19, with a range of start dates, variety of roles and flexible working patterns available.

Staff can also enjoy additional benefits, including a 20 percent discount from their first day.

Sacha Berendji, operations director at M&S, said: “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers.

“And this year we’re recruiting even more colleagues to ensure there’s always someone on hand to offer support and recommendations.”

Ms Berendji added that the Christmas period is a “busy but exciting time” for M&S and no two days are the same.

She said: “In fact, many colleagues started their M&S careers at Christmas and have since gone on to progress across the business.

“With a range of roles and flexible working patterns available, anyone who is interested in being part of something special this Christmas should visit our careers website to apply.”

The Customer Service Assistant roles will span both the Food and Clothing and Home sections and are located all over the UK, with vacancies in every store.

To apply, applicants can visit M&S Christmas: M&S Careers where roles are now live and new vacancies are being added all the time.

M&S has been closing and relocating dozens of its food, clothes and outlet stores as part of a wider restructuring plan first announced in 2016.

David Hughes, Regional Manager for M&S, commented earlier this year: “Shopping habits are changing, and we are reshaping our store estate across M&S to focus our investment on the right stores in the right places.”

For the full list of M&S store closures and switch-ups in 2023, click here.

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